Sales / Service / Support

 

We strive to answer your calls and questions as soon as humanly possible.  We'll respond to your questions, sales or technical support needs in no more than 4 hours during normal business hours... within 12 hours during nights, weekends, and holidays.  Service emergencies for existing customers will have 1 hour response (note: applies to existing customers only, with service contracts.  Customers that don't have a service contract in place will be taken on a case by case basis.  Our normal rates apply when handling these telephone calls outside of normal business hours.   

Contact Information

X-tremeWire LLC
1355 S Frontage Rd Suite #360A          Hastings, MN 55033

Office: (651)480-0089          Toll Free: (888)894-WIRE    Fax: (651)480-2012          email: ken@x-tremewire.net

Driving Directions

  1. From the West Take HWY 55 Into Hastings
  2. Make a (R) on Pleasant Ave
  3. Go 1 block, turn left into the Westview Mall
  4. Make an immediate (R) to the south side of the mall, follow the curve to the left
  5. Look for the green door and the sign that says Digital Links.
  6. Park in the parking spaces provided.
  7. Note: open by appointment only.


Hours / Rates

Mon-Friday 7:30am-6:30pm
$65 first hr / $45 after that time and materials rate.

Nights & Weekends
$85 first hr / $65 after that time and materials rate.

Holidays
$125 first hr / $85 after that time and materials rate.


Telephone technical support is free to existing customers during normal business hours.

Note: response during off hours is not guaranteed unless an existing service contract is in place.  When calling during off hours please call 651-480-0089, choose emergency service if immediate service is needed.  Note: labor rates apply to telephone technical support during off hours. 


Monitoring Center
Open for business 24/7/365

To put system on test, stop response to a false alarm call them directly.  To change monitoring contacts or information call 651-480-0089 during normal business hours.